what happened to my iPhone4s after upgrading it to ios6 😦
I was syncing my iPhone 4S with iTunes, it asked me if I wanted to upgrade to ios6, I went ahead and now I’m stuck with this, the USB symbol and the iTunes logo. I’ve done a hard reset. iTunes doesn’t even recognize it anymore.
Anyone of you techies have any tips for me?
Remember when I ceremoniously posted a photo of the Last Rites for my Flip Phone? Well, I think I’m going to bring it back to life!
Appreciate any of your tips…thanks!
Meels
SOLUTION:
With the help of some sleuthing by my Mac expert neighbor, this is what I did:
- make sure iTunes is open
- while holding down the Sleep/Wake and Home buttons, I plugged the iPhone USB cable into the computer
- after 10 seconds I let go of the Sleep/Wake button but, kept holding the Home button for another 10-15 seconds
- when I was talking to the Apple Support person on the phone, we repeated the above steps 4 times and nothing happened. at the end of the call i was scheduled to receive a new replacement iPhone 4s
- then my genius neighbor called and he suggested also trying additional USB ports or even another computer, per his discussion with another Apple Support person
- i tried another USB port, following the above steps 2-4, and vwallah! iTunes recognized my iPhone!
- my iPhone was recognized in the recovery mode and I was asked to Restore it so I just pressed the Restore button
- FORTUNATELY, I had been doing backups so, when I was configuring my iPhone I was able to Restore from my iCloud backup
Amelia Andaleon's Blog 
Try a hard reset, hold power button and home buttons down for 10 seconds to restart.
Keep trying the upgrade. This link may help. https://discussions.apple.com/thread/4310089?start=0&tstart=0
LikeLike
Thanks, I tried a hard reset already but, I’ll check out this link too. 🙂
LikeLike
FYI – i got the phone restored/recovered. i updated this post with the solution. 🙂
LikeLike
this works. JWD…………job well done
LikeLike
great!!
LikeLike
What happens if this keeps happening…in one week it has gone back to the frozen state 3 times…I am going for a replacement but they Apple keep telling me this never happens
LikeLike
mine is fine now after going through the recovery process. Seems strange if you are still having repeated problems. Sounds like you just need a new phone. hopefully they’ll replace it for you. If you have AppleCare theyll replace it for free. good luck!!!
LikeLike
It worked! I spent hours on this with my phone! Apple dude even sent me a tutorial, but holding the home button an extra 10 seconds and changing usb ports were not mentioned. Thank you!!
LikeLike
oh, i’m so glad my post helped you! i can totally relate to being frustrated after hours of phone support. and, you’re welcome! 🙂
LikeLike
Thanks it actually worked. Was a little skeptical at first but thanks this really made it easier after 2 hours of being clueless of what to do.
LikeLike
This worked for me as well – after a few USB port switches and some patience, I finally heard the recognition beeps as I plugged it in. Went to restore mode and had to go to factory settings, but at least I had done a backup before trying to install the OS.
Thanks for the help!
LikeLike
you’re welcome!!!
LikeLike
greatly thankful to you. It helps me alot to restore my iphone 5
LikeLike
great!
LikeLike
Did you have to set up your phone as a new iphone? And THEN go into iCloud to get all of your contacts/ etc. back?
LikeLike
Thanks for this post! My iphone was hanging at this screen and I tried 4 usb points, but then read your post and decided to try a usb direct to the computer instead of through my usb hub. Finally it connected, but wasted 4 hours of time. Thanks I appreciate your post.
LikeLike
Same prob. Only my Iphone5 connects to iTunes and what was only supposed to be a speakerphone update froze my phone on that USB screen and says my iPhone was found in restore mode and needs to be restored to reconnect with iTunes! I clicked on restore phone and it warns me that it will be restored to factory iPhone settings and all my media will be lost! So I’m afraid to do it. I have backup on the icloud and it said after the restore I will have that option but I don’t want to lose my recent Picts/videos. Any ideas? I’m going to try the above suggestion for now, to hopefully have new options appear and iTunes to recognize my device. They should warn us about issues attached or reported by these updates of theirs.
LikeLike
Melody. how’s your phone? I’ve had good luck going the restore and recovery from my iCloud backup. I hope it’s working now! let us know what worked! 🙂
LikeLike
Thank you soooooooo much for posting this solution to Apple’s stupidity!!! You saved me from going insane. Unfortunitely my apps were lost.
LikeLike
I’m so glad it helped!! but bummer about your apps 😦 you should be able to reinstall them again for no charge though? I think the App Store remembers if you already paid for them.
LikeLike
Still not working for me! 😦 I’m using an iphone 5! 😦 Should I keep on reinserting the usb cable in my laptop right before I press the home and sleep/wake buttons? :((( I’m freaking out about losing my phone.
LikeLike
Now, I got my phone to completely shut off but when I try to press something.. It goes back to that same state.. SO, now.. I tried re-doing the steps and now I left it shut off.. Any advices?
LikeLike
oh, that sucks pat. i’m still using my iPhone4 so i don’t know what to tell you. time to go to an apple store? i’m so sorry 😦
LikeLike
my phone suddenly wont turn on. iv tried pressing down the power and home button for 15 to 20 sec but that didnt work. i also tried restoring it on itunes but still didnt work. now,everytime i conect it to a comp or charge it to wall port,an apple logo shows up for few seconds and stuck on itunes logo and a usb…
LikeLike
you’ve tried everything I would have, aside from maybe trying different USB ports in my computer. that’s what finally did the trick for me. good luck!!!!!
LikeLike
Hi. My daughter’s phone has the same problem, though not from an update. It has the connect to Itunes/Emergency calls only frozen screen with a lock at the top. She has several pictures from her first year of middle school that are not entirely backed up! I am trying as hard as I can to find a way to NOT do DFU restore – I don’t really care about the device, we can get a new one under her contract for nearly nothing, but I want her to have her photos. Is there ANY way to salvage the content for her? it is a 3GS. We have one computer and 3 Iphones, and she has only plugged it in once to back it up. All her recent photos from the spring are not backed up. Itunes senses her phone, but says it cannot connect to it because it is “locked”. I have no idea how it got this way….age of phone? Mom (me) who set restrictions then forgot the passcode for restrictions? (her passcode to get in is known to all of us though). I already took it to “UBREAKIFIX” and they couldn’t do anything without a hard restore. I am trying every avenue to avoid that. Thank you for any help you can provide.
LikeLike
i was trying to back up my phone to itunes and it froze in recovery mode, how do i save all my data and restore my iphone 4 without jailbreaking my phone? i have a lot of new videos, songs, pictures, notes, ….. that are not in the cloud please help
LikeLike
my iphone 4 is stuck with itune logo and usb cable, i hv tried to restored connecting through itunes but in vain, is there any chane that the internal memory get damaged, please help me?????
LikeLike
I’m so sorry. I’m not sure what else to suggest besides what I tried myself and shared in my blog post. I hope this gets resolved for you soon!
LikeLike
Excellent meelswa, changing to a different USB port on my laptop solved the problem, after about 3 hours of wasted time – watching Youtube videos and forums to no avail.
Thank you for posting this remedy!!!!!
Kindest Regards,
Dee (Northern Ireland)
LikeLike
awesome!!
LikeLike
Thanks for providing this fix. With itunes not detecting my phone I was about to take it to service. Changing usb port did the trick for me.
LikeLike
yes!
LikeLike
omg!!!! you are my hero!!!! My phone did this with this stupid iOS7 update!!!!!!
LikeLike
so glad it worked!!
LikeLike
OMG, YOu’RE REALLY A LIFESAVER!!! I had been searching the web for a solution, none worked, then i came across your solution, AND IT WORKED!!!! THANKS A LOT 🙂
LikeLike
so glad it worked!!!
LikeLike
My iphone 3gs is keep showing the USB cable and iTunes logo. I’d try to restart it for many times, it’s still the same. And when I connect it to my laptop, (as it says I should upgrade/update my software) it stops then it says something unknown occured. Help me please?? 😦
LikeLike
Thank you so much for this tip! I had been searching the web for hours trying to find a way to fix my mum’s phone, and this actually worked! Again, thank you!
LikeLike
awesome! you’re welcome!!
LikeLike
Thanks so much for this tip .. worked well with my Iphone 5!!! I tried to explain it to my friend and we were both at a loss until i found the pic of the frozen Itunes screen you posted and followed your link ..
A thousand THANK YOU’S!!
LikeLike
glad it works on the iPhone 5 too!!! thanks for sharing your comment Adriana!
LikeLike
I have iPhone 4 which is icloud blocked however somehow I have activated and it works fine only its network is showing No Service issue. Will you pl guide/assist how to bring it to work having network so I can also use it as a phone. Yet I use it as a handy device for programs and camera only.
LikeLike
[…] How I fixed my frozen iPhone 4s (display stuck with USB … – 15/10/2012 · I was syncing my iPhone 4S with iTunes, it asked me if I wanted to upgrade to ios6, I went ahead and now I’m stuck with this, the USB symbol and the …… […]
LikeLike
[…] ameliaandaleon.wordpress.com […]
LikeLike
[…] How i fixed my frozen iphone 4s (display stuck with usb Bookmark the permalink. how i fixed my frozen iphone 4s (display stuck with usb icon and itunes logo) after updating to ios6 :). […]
LikeLike
[…] How i fixed my frozen iphone 4s (display stuck with usb Bookmark the permalink. how i fixed my frozen iphone 4s (display stuck with usb icon and itunes logo) after updating to ios6 :). […]
LikeLike
[…] How i fixed my frozen iphone 4s (display stuck with usb […]
LikeLike
Thank you so much! I had been trying for two days to restore my iphone after a failed update I followed lots of online instructions but was not getting anywhere. Came across this webpage, changed the USB cable and port and it worked. Thanks a lot!
LikeLiked by 1 person
awesome!
LikeLike
THANK YOU!! I looked everyone for help on unfreezing my phone. I did everything they said – push this button, hold that button, plug in the cord unplug the cord. Nothing worked. Yours was the only place that said, “try a different USB port.” Skeptically, I tried another port and, as you said, VIOLA (wah-lah), it worked. Thanks for posting this.
LikeLike
greatly thank to you!!! Thumb up 🙂
LikeLike