43 comments on “How I fixed my frozen iPhone 4s (display stuck with USB icon and iTunes logo) after updating to ios6 :)

  1. Breztech says:

    Try a hard reset, hold power button and home buttons down for 10 seconds to restart.
    Keep trying the upgrade. This link may help. https://discussions.apple.com/thread/4310089?start=0&tstart=0

  2. Mary-Rose says:

    What happens if this keeps happening…in one week it has gone back to the frozen state 3 times…I am going for a replacement but they Apple keep telling me this never happens

    • meelswa says:

      mine is fine now after going through the recovery process. Seems strange if you are still having repeated problems. Sounds like you just need a new phone. hopefully they’ll replace it for you. If you have AppleCare theyll replace it for free. good luck!!!

  3. brittp says:

    It worked! I spent hours on this with my phone! Apple dude even sent me a tutorial, but holding the home button an extra 10 seconds and changing usb ports were not mentioned. Thank you!!

  4. streetvillain773 says:

    Thanks it actually worked. Was a little skeptical at first but thanks this really made it easier after 2 hours of being clueless of what to do.

  5. NewFADS says:

    This worked for me as well – after a few USB port switches and some patience, I finally heard the recognition beeps as I plugged it in. Went to restore mode and had to go to factory settings, but at least I had done a backup before trying to install the OS.

    Thanks for the help!

  6. Prinkal Bansal says:

    greatly thankful to you. It helps me alot to restore my iphone 5

  7. Liz says:

    Did you have to set up your phone as a new iphone? And THEN go into iCloud to get all of your contacts/ etc. back?

  8. Thanks for this post! My iphone was hanging at this screen and I tried 4 usb points, but then read your post and decided to try a usb direct to the computer instead of through my usb hub. Finally it connected, but wasted 4 hours of time. Thanks I appreciate your post.

  9. Melody Hudson says:

    Same prob. Only my Iphone5 connects to iTunes and what was only supposed to be a speakerphone update froze my phone on that USB screen and says my iPhone was found in restore mode and needs to be restored to reconnect with iTunes! I clicked on restore phone and it warns me that it will be restored to factory iPhone settings and all my media will be lost! So I’m afraid to do it. I have backup on the icloud and it said after the restore I will have that option but I don’t want to lose my recent Picts/videos. Any ideas? I’m going to try the above suggestion for now, to hopefully have new options appear and iTunes to recognize my device. They should warn us about issues attached or reported by these updates of theirs.

    • meelswa says:

      Melody. how’s your phone? I’ve had good luck going the restore and recovery from my iCloud backup. I hope it’s working now! let us know what worked! :)

  10. Tuesdee says:

    Thank you soooooooo much for posting this solution to Apple’s stupidity!!! You saved me from going insane. Unfortunitely my apps were lost.

    • meelswa says:

      I’m so glad it helped!! but bummer about your apps :( you should be able to reinstall them again for no charge though? I think the App Store remembers if you already paid for them.

  11. pat says:

    Still not working for me! :( I’m using an iphone 5! :( Should I keep on reinserting the usb cable in my laptop right before I press the home and sleep/wake buttons? :((( I’m freaking out about losing my phone.

  12. pat says:

    Now, I got my phone to completely shut off but when I try to press something.. It goes back to that same state.. SO, now.. I tried re-doing the steps and now I left it shut off.. Any advices? :/

  13. gracee says:

    my phone suddenly wont turn on. iv tried pressing down the power and home button for 15 to 20 sec but that didnt work. i also tried restoring it on itunes but still didnt work. now,everytime i conect it to a comp or charge it to wall port,an apple logo shows up for few seconds and stuck on itunes logo and a usb…

    • meelswa says:

      you’ve tried everything I would have, aside from maybe trying different USB ports in my computer. that’s what finally did the trick for me. good luck!!!!!

  14. Heather Kahler says:

    Hi. My daughter’s phone has the same problem, though not from an update. It has the connect to Itunes/Emergency calls only frozen screen with a lock at the top. She has several pictures from her first year of middle school that are not entirely backed up! I am trying as hard as I can to find a way to NOT do DFU restore – I don’t really care about the device, we can get a new one under her contract for nearly nothing, but I want her to have her photos. Is there ANY way to salvage the content for her? it is a 3GS. We have one computer and 3 Iphones, and she has only plugged it in once to back it up. All her recent photos from the spring are not backed up. Itunes senses her phone, but says it cannot connect to it because it is “locked”. I have no idea how it got this way….age of phone? Mom (me) who set restrictions then forgot the passcode for restrictions? (her passcode to get in is known to all of us though). I already took it to “UBREAKIFIX” and they couldn’t do anything without a hard restore. I am trying every avenue to avoid that. Thank you for any help you can provide.

  15. Cerise J says:

    i was trying to back up my phone to itunes and it froze in recovery mode, how do i save all my data and restore my iphone 4 without jailbreaking my phone? i have a lot of new videos, songs, pictures, notes, ….. that are not in the cloud please help

  16. lc says:

    my iphone 4 is stuck with itune logo and usb cable, i hv tried to restored connecting through itunes but in vain, is there any chane that the internal memory get damaged, please help me?????

    • meelswa says:

      I’m so sorry. I’m not sure what else to suggest besides what I tried myself and shared in my blog post. I hope this gets resolved for you soon!

      • Dee says:

        Excellent meelswa, changing to a different USB port on my laptop solved the problem, after about 3 hours of wasted time – watching Youtube videos and forums to no avail.

        Thank you for posting this remedy!!!!!

        Kindest Regards,
        Dee (Northern Ireland)

  17. Kanwar says:

    Thanks for providing this fix. With itunes not detecting my phone I was about to take it to service. Changing usb port did the trick for me.

  18. Sherry says:

    omg!!!! you are my hero!!!! My phone did this with this stupid iOS7 update!!!!!!

  19. Annoymous says:

    OMG, YOu’RE REALLY A LIFESAVER!!! I had been searching the web for a solution, none worked, then i came across your solution, AND IT WORKED!!!! THANKS A LOT :)

  20. My iphone 3gs is keep showing the USB cable and iTunes logo. I’d try to restart it for many times, it’s still the same. And when I connect it to my laptop, (as it says I should upgrade/update my software) it stops then it says something unknown occured. Help me please?? :(

  21. Mia says:

    Thank you so much for this tip! I had been searching the web for hours trying to find a way to fix my mum’s phone, and this actually worked! Again, thank you!

  22. Adriana says:

    Thanks so much for this tip .. worked well with my Iphone 5!!! I tried to explain it to my friend and we were both at a loss until i found the pic of the frozen Itunes screen you posted and followed your link ..

    A thousand THANK YOU’S!!

  23. Iftikhar says:

    I have iPhone 4 which is icloud blocked however somehow I have activated and it works fine only its network is showing No Service issue. Will you pl guide/assist how to bring it to work having network so I can also use it as a phone. Yet I use it as a handy device for programs and camera only.

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